Terms & Conditions

Payment & Booking

Deposits and Payments:

  • We ask for a deposit of £100 for all our tours except for our Umrah tours for which we ask for a £500 deposit. This is required so that we may confirm and secure your booking. This deposit is non-refundable and non-transferable. (For the Umrah tour deposit, £100 of it is non-refundable)
  • Once you have paid your £100 deposit and your booking has been confirmed, another payment of £300 is required within 6 weeks of payment of the deposit. We do this as it confirms your commitment to join the tour.

Final Payment:

  • For all our tours, we request that the remaining balance is cleared no later than 8 weeks before the travel date.
  • For bookings made within 2 months of departure, a full payment of the tour costs is required 6 weeks before departure or within two weeks after booking, whichever comes first.
Cancellations & Refunds

We understand that plans can change, and we strive to make our refund and cancellation process as straightforward as possible. The following terms apply for cancellations:

  • Cancellations made 6 weeks or more prior to the travel date: You are eligible for a full refund of the total tour package price. However, we will keep the deposit to cover any non-recoverable expenses incurred to date. The remaining balance of your trip will be refunded or not charged.
  • Cancellations made 4 weeks or more prior to the travel date: You are eligible for a partial refund of the total tour package price (40% of the total package price is refunded).
  • Cancel up to 2 weeks before travel: no refund will be given.
Paying in Instalments

To set up an instalment plan, simply let us know by contacting us and we will set this up for you. We can set up 3 payment instalments without any extra charge.

Keep in mind the following:

1. A £100 deposit is required to secure your booking. This is non-refundable and non-transferable.

2. Full payment/last instalment payment should be received 8 weeks before the trip.

Special Needs or Medical Conditions

We welcome all travelers and aim to make our tours inclusive and enjoyable. To help us support you:

  • Let us know in advance if you have any mobility, sensory, medical, or dietary needs.
  • Some tours may not be suitable for all conditions due to terrain, pace, or logistics—we’ll do our best to advise and accommodate.
  • Guests needing personal care must travel with a companion or caregiver, as our staff can’t provide medical or personal assistance.
  • Bring your own medications and equipment, and ensure you have appropriate travel insurance.
  • Mobility aids (e.g., wheelchairs) are welcome, but we need to confirm access ahead of time.

We’re here to help—please reach out with questions or special requests.

Responsibility & Safety

By joining our tours, you agree to participate at your own risk and take full responsibility for your actions and personal safety.

  • We are not liable for any injury, loss, damage, delay, or inconvenience caused by your actions or those of third parties (e.g., transport providers, local operators).
  • You must follow all safety instructions, respect local laws, and act responsibly during the tour.
  • Travel insurance is strongly recommended and remains your responsibility.
  • We reserve the right to remove any guest whose behavior puts themselves or others at risk.
  • By booking, you acknowledge and accept a waiver of liability, releasing us from legal claims arising from participation in the tour, except in cases of proven gross negligence.

Your safety matters, but ultimately, it’s your responsibility.

Photos and Media

We often take photos and videos during our tours to celebrate the experience and share the adventure with future travelers.

  • By joining a tour, you agree that we may use images or videos you appear in for promotional purposes (like social media, brochures, or our website).
  • If you'd prefer not to be photographed or filmed, just let us know before the tour—no problem at all!
  • While we do our best to honor requests, we’re not responsible for media shared by other guests.
  • All content we create is owned by us and may be used without compensation.

We appreciate your help in capturing the spirit of our journeys!

Got a Question?

Don't hestitate to contact us

Customer Reviews

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M
Miriam
A Life-Changing Experience!

There are some journeys in life that leave a mark on your heart, and this Umrah trip with Moulana Juber was one of them. From the moment we set off, to returning back home, he ensured everything ran smoothly, carrying the group with so much grace.

One of my favourite parts of the trip were the Makkah and Medina tours. With every site we visited, he painted such vivid imagery with his words that you could feel the dust of history at your feet. He unearthed its hidden gems and shared information you wouldn’t really find elsewhere. He walked us along the path of the Prophet’s Hijrah and shared so much detail, to the point it felt like you were actually walking in the footstep of the Prophet SAW. Throughout the rest of the trip, he shared reflections which were soul-stirring, told us about the kinds of gifts the Prophet SAW loved, shared stories of his beautiful character, and even on the sombre journey back home to the UK, he shared beautiful Quran recitations which brought comfort to our hearts.

As well as his deep knowledge, he definitely knows the local culture too. From the best food & coffee spots in Makkah and Medina, to buying the tastiest dates and honey, he knew it all.

But more than all of this, one of the most important lessons he gave us without even saying it directly, was the importance of akhlaaq and adab. From showing kindness to the street cats, who were neglected or softly reminding us to give charity discreetly, every action carried a deep sense of dignity and thoughtfulness. He was always responsive, patient and ensured everyone’s needs were met. Even when some of us in the group fell sick, he immediately offered to get food and medicine. It really is these small acts of kindness, that leave a lasting impression.

Words fall short of describing this Umrah experience. I pray more people get to experience Umrah this way. It’s a life-changing experience, one that reconnects you to Allah, your deen and most importantly your soul. I pray Allah continues to bless Muslims Go Travel as they deserve every success and every kind word spoken about them 🤍

G
Gulshan Rashid
An Exceptional Tour

Juber was an exceptional tour guide whose deep knowledge of the Ziyarah sites truly enriched our experience. His love for sharing Islamic history was clear in the way he brought each location to life, using quizzes, stories, and thoughtful reflections that kept everyone engaged and interested. He had a calm, approachable nature and a genuine passion for helping others - always checking in on the group, offering support, and even suggesting he’d go out to get medicine if anyone was unwell.

He had a witty sense of humour that brought lightness and laughter to the group, and he had a real gift for making everyone feel included - whether you were older, younger, quiet, or outgoing. Juber was full of positive energy, constantly encouraging the group to make the most of every day. Even when we were tired, he kept morale high with his enthusiasm and kindness.

What truly made him stand out was that he didn’t just guide us through the rituals - he reminded us to carry the spirit of Umrah into everyday life. His encouragement to do good in simple, practical ways made a lasting impression. Juber wasn’t just a guide - he was a genuine part of our journey, and someone who made the experience more meaningful for everyone.

H
Husein Patel
This was far more than a historical tour — it was a spiritual journey

I had the incredible privilege of joining a tour with Muslim Go Travel, and I cannot recommend it highly enough. One of the most outstanding aspects of this experience was our guide, whose knowledge and character truly elevated the entire journey.

He articulated the life and history of our beloved Nabi ﷺ with such clarity, reverence, and emotional depth that it felt as though we were walking through the pages of seerah itself. His grounding as an ālim was evident in every word — offering authentic, well-sourced narrations and deep insights that enriched our understanding beyond the surface. There was never any doubt that we were being taught with accuracy, integrity, and a love for the tradition.

Beyond his knowledge, what stood out most was his personal warmth and character. He was interactive, inclusive, and genuinely kind to everyone in the group. Whether young or old, knowledgeable or new to the material, he listened attentively to our questions and made sure every individual felt seen and valued. His presence brought a spirit of brotherhood and humility that made the experience all the more meaningful.

This was far more than a historical tour — it was a spiritual journey guided by someone who lives what he teaches. May Allah reward him and the team at Muslim Go Travel for their dedication to sharing our rich Islamic heritage with such excellence.

K
Kassim M
Outstanding & Unforgettable

Outstanding service, knowledgeable and friendly tour guide. Made the experience unforgettable!

R
Ryan Al-Sharieh
An absolutely incredible experience

I went on Umrah in April, and Juber made it an absolutely incredible experience. He's very knowledgeable, and perhaps more importantly, understands how to convey it in a way that's relatable. You can tell he's particularly passionate about Medinah, and that made for an incredible experience. Highly, highly recommend