Aqsa & Jordan Spiritual Tour October 2025

Deposits and Payments:

• We ask for a deposit of £100 for all our tours except for our Umrah tours for which we ask for a £500 deposit. This is required so that we may confirm and secure your booking. This deposit is non-refundable and non-transferable. (For the Umrah tour deposit, £100 of it is non-refundable)
• Once you have paid your £100 deposit and your booking has been confirmed, another payment of £300 is required within 6 weeks of payment of the deposit. We do this as it confirms your commitment to join the tour.

Final Payment:

• For all our tours, we request that the remaining balance is cleared no later than 8 weeks before the travel date.
• For bookings made within 2 months of departure, a full payment of the tour costs is required 6 weeks before departure or within two weeks after booking, whichever comes first.

We understand that plans can change, and we strive to make our refund and cancellation process as straightforward as possible. The following terms apply for cancellations:

• Cancellations made 6 weeks or more prior to the travel date: You are eligible for a full refund of the total tour package price. However, we will keep the deposit to cover any non-recoverable expenses incurred to date. The remaining balance of your trip will be refunded or not charged.
• Cancellations made 4 weeks or more prior to the travel date: You are eligible for a partial refund of the total tour package price (40% of the total package price is refunded).
• Cancel up to 2 weeks before travel: no refund will be given.

To set up an instalment plan, simply let us know by contacting us and we will set this up for you. We can set up 3 payment instalments without any extra charge.

Keep in mind the following:

1. A £100 deposit is required to secure your booking. This is non-refundable and non-transferable.

2. Full payment/last instalment payment should be received 8 weeks before the trip.

We welcome all travelers and aim to make our tours inclusive and enjoyable. To help us support you:

• Let us know in advance if you have any mobility, sensory, medical, or dietary needs.
• Some tours may not be suitable for all conditions due to terrain, pace, or logistics—we’ll do our best to advise and accommodate.
• Guests needing personal care must travel with a companion or caregiver, as our staff can’t provide medical or personal assistance.
• Bring your own medications and equipment, and ensure you have appropriate travel insurance.
• Mobility aids (e.g., wheelchairs) are welcome, but we need to confirm access ahead of time.

We’re here to help—please reach out with questions or special requests.

By joining our tours, you agree to participate at your own risk and take full responsibility for your actions and personal safety.

• We are not liable for any injury, loss, damage, delay, or inconvenience caused by your actions or those of third parties (e.g., transport providers, local operators).
• You must follow all safety instructions, respect local laws, and act responsibly during the tour.
• Travel insurance is strongly recommended and remains your responsibility.
• We reserve the right to remove any guest whose behavior puts themselves or others at risk.
• By booking, you acknowledge and accept a waiver of liability, releasing us from legal claims arising from participation in the tour, except in cases of proven gross negligence.

Your safety matters, but ultimately, it’s your responsibility.

We often take photos and videos during our tours to celebrate the experience and share the adventure with future travelers.

• By joining a tour, you agree that we may use images or videos you appear in for promotional purposes (like social media, brochures, or our website).
• If you'd prefer not to be photographed or filmed, just let us know before the tour—no problem at all!
• While we do our best to honor requests, we’re not responsible for media shared by other guests.
• All content we create is owned by us and may be used without compensation.

We appreciate your help in capturing the spirit of our journeys!